REFUND POLICY
At N-Medix, we are committed to providing a safe, transparent, and reliable healthcare experience. This Refund Policy explains when refunds are available and how they are processed.
1. General Policy
Payments made through N-Medix are processed to facilitate medicine orders from our licensed partner pharmacies.
Refunds are available only under the circumstances outlined below.
2. Medicines Not Approved
If your uploaded prescription or selected medicines cannot be approved by N-Medix because it is:
- Invalid
- Expired
- Unclear or unreadable
- Does not match the medicine ordered
- Issued by an unauthorized prescriber (where applicable)
your order will not proceed.
3. Medicine Out of Stock
If the ordered medicine is unavailable at the assigned partner pharmacy and no suitable alternative is accepted by you, the payment for the unavailable medicine(s) will be refunded to your N-Medix Wallet.
4. Order Cancelled by N-Medix
If N-Medix or the partner pharmacy cancels your order due to operational reasons, the full eligible amount paid will be refunded to your N-Medix Wallet.
5. Customer Cancellation
Before Pharmacy Preparation
If you cancel your order before the pharmacy starts preparing it, you may receive a full refund to your N-Medix Wallet.
After Pharmacy Preparation
Orders that have already been prepared, packaged, or dispatched may not be eligible for cancellation or refund unless required by law.
6. Delivered Medicines
For safety and quality reasons, medicines that have already been delivered cannot be returned or refunded except where:
- The wrong medicine was supplied.
- The medicine was damaged before delivery.
- The medicine was expired upon delivery.
- A verified dispensing error occurred.
7. Wallet Refunds
Approved refunds are credited directly to your N-Medix Wallet.
Wallet refunds are typically processed within 24 hours after approval.
8. Use of Wallet Balance
Money available in your N-Medix Wallet can be used to:
- Pay for future medicine orders
- Pay delivery charges
- Pay service fees
- Access eligible N-Medix services as they become available
9. Fraud Prevention
N-Medix reserves the right to refuse refunds where fraudulent activity, misuse of the platform, or repeated abuse of the refund process is suspected.
10. Contact Us
If you have any questions regarding refunds, please contact:
Our Commitment
Our goal is to make medicine ordering safe, convenient, and transparent. Every refund request is handled fairly while ensuring compliance with Nigerian healthcare regulations and protecting both our customers and our partner pharmacies.