🚚 Free delivery on orders above ₦5,000 | 💳 Safe & Secure Payment | 📱 24/7 Customer Support

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FAQ

Find answers to common questions about N-Medix services.

How Can We Help You?

N-Medix is a digital healthcare platform that enables users to order medicines and book laboratory tests conveniently from their mobile devices.
Browse medicines, add them to your cart, proceed to checkout, choose your preferred payment method, and place your order.
Yes. Use the search feature to quickly locate medicines by name or category.
Select a laboratory test, choose your preferred service option, pick a date and time, and complete your booking.
Users can choose between Home Sample Collection or Visiting a Partner Laboratory.
Home service results are uploaded to your dashboard and sent via email notification. Lab visit results may be collected from the laboratory depending on the service provider.
We support secure online payments through Paystack as well as Pay on Delivery where available.
Yes. N-Medix uses secure systems to protect your personal information, medical records, and transaction details.
Yes. Users can monitor medicine orders and laboratory bookings through their dashboard.
Yes. Certain prescription medicines may require a valid prescription before processing.
Delivery times depend on your location and medicine availability. Estimated delivery time is displayed during checkout.
You can contact our support team via phone, email, WhatsApp, or the Contact Us page.

Still Need Help?

Our support team is ready to assist you with medicine orders, laboratory bookings, and account-related questions.

Contact Support
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